Frequently Asked Questions (FAQs)

  • Course Information
  • Registration Questions
  • Payment Questions

 

Course Information

 

What online platform will be used to organize the courses?

All courses will be managed through an online platform called Whova. Live sessions, recordings, handouts, and readings will also be provided through the Whova platform. In addition, participants will be able to see who else is attending, send messages to faculty and other participants, and interact with exhibitors.

 

How do I log-in?

You will receive a separate email with your Whova log-in. Please log-in using the link in the email sent to the address you used when you registered the course at least 3 days before your course starts just to check that you don’t have issues with the platform. You can also use this link to sign-in to the event (using the email you used to register for the course). Also check to make sure you are seeing the correct courses in your profile. If you are having any issues promptly email summerinstitute.med@mcgill.ca with the specifics of your problem.

The Whova platform is accessible via mobile or desktop set-ups.

 

What is the course schedule? (Agenda)

The detailed schedule for all courses is in the Whova online platform we are using for the Summer Institute (see above FAQ on how to access Whova).

To get started click on the “Agenda” on the left-hand side (desktop) or the agenda icon at the bottom of the app (mobile version). Here you can see all the sessions in your course and select those you want to join. Use the “Tracks” at the top of the agenda to switch between courses. You can view several tracks at once.

 

What browser should I use?

Whova works best on the Chrome browser and we recommend all users access the courses through Chrome if possible.

 

What if I didn’t get a link to Whova? Or I am having trouble accessing Whova?

Please check your spam folder first to see if the Whova email went there. It you still don’t see it please email summerinstitute.med@mcgill.ca. You can also use this link to sign-in to the event (using the email you used to register for the course)

More detailed instructions about Whova can be found at https://whova.com/pages/whova-app-user-guide/ . If you have trouble logging into the Summer Institute platform, please contact Whova Support at Customer-success@whova.com OR support@whova.com  OR +001-858-935-8062.

Please note that Summer Institute staff will do their best to assist and answer your questions but we are unable to offer technical support for issues relating to computer hardware, operating systems and connectivity.

 

Can we test the platform to see if it works for us?

The platform is live right now. You can log-in and click on sessions to see how it works.

 

Will sessions be recorded? When will they be available? How long will they be available?

Recordings of most live sessions will be viewable via the Whova platform 24 to 72 hours after it was given as a live lecture. The recording will be uploaded into same spot on the agenda where the live lecture appeared.

The recordings will be available for at least 30 days after the course. You will not be able to download the recordings.  

 

How do I find a specific course session?

In Whova, click “Agenda” on the left side (on desktop/laptop) or at the bottom (mobile) of the screen. All course sections lectures are listed there as different sessions.

 Whether on your desktop, laptop, or mobile device, in the Agenda section you can:

  •  Search for a specific speaker or topic by clicking on the magnifying glass and typing what you are looking for.
    • You can find the search tool and the tracks at the top of your screen on both desktop and mobile versions of the Whova app.

 

How do I network with other attendees?

Click “Attendees” (below Agenda) to see who else is attending the Summer Institute and to send direct messages to others. You can also chat with all attendees via the Community tab.

 

Can I get McGill University credit for Summer Institutes courses?

Summer Institute is considered professional development courses and are not for university academic credit. Institute attendees are not required to register as university students and no university credit is awarded for participation. However, participants will receive a certificate of completion.

 

Will I receive a certificate of completion?

Yes, all participants will receive a certificate of completion for each course they take.

 

What is the language of instruction?

The primary language of instruction and language for course materials is English.

 

Are there disability-related accommodations and services?

The McGill Summer Institute endeavors to provide an inclusive learning environment. If you have specific learning needs please let us know well in advance so that we can work to find an appropriate accommodation. Please contact Kristin Hendricks summerinstitute.med@mcgill.ca.

 

I have another question that is not in this FAQ.

Please send any questions relating to the event to summerinstitute.med@mcgill.ca. In Whova: reach us by clicking “Community”, then click “Ask Organizers Anything”.

Please note that Summer Institute staff will do their best to assist and answer your questions but we are unable to offer technical support for issues relating to computer hardware, operating systems and connectivity.

 

Registration Questions

 

Are any prerequisites needed in order to participate in a course?

The target audience and descriptions of each course are listed on the website. If you’d like more information to see if it is a good fit for you, we have previous course agendas posted here http://mcgill-idgh.ca/program/previous-course-materials/.

 

When does registration close?

Registration closes the Friday before the start of each course.

  • Week 1 courses close May 28th.
  • Week 2 courses close June 4th.
  • Week 3 course closes June 11th.

 

How do I change courses?

Course change requests must be made at least 7 days prior to the start of a course. If you wish to switch course, please email summerinstitute.med@mcgill.ca with the following information:

  • Name and email used to register
  • Registration number
  • Courses you wish to cancel
  • Courses you wish to add

Can I participate in concurrent courses?

All course activities will be online. Participants wishing to enroll in overlapping courses are permitted to do so but should be aware that if overlapping courses have live sessions happening at the same time they may have to view some content later as a recording. For additional questions, please contact summerinstitute.med@mcgill.ca.

 

Payment Questions

 

How do I know what payment category I am in?

The McGill Summer Institute charges a different amount for low, middle, and high income country participants. We follow the World Bank guidelines for country category. You can look up your country on the World Bank website to determine what category you fit into. Note that both lower-middle and upper-middle are considered “middle-income countries” for registration pricing.

 

How do I cancel my registration?

Participants unable to attend a course of the McGill Summer Institute 2021, after having paid their registration fees, must provide a written request to the summerinstitute.med@mcgill.ca for their refund on or before May 21, 2021. The Organizers regret that requests received after this date will not be considered. Administrative charges for cancellations will be $25 for all reasons.

 

Who do I contact with questions regarding registration and payment?

Kristin Hendricks summerinstitute.med@mcgill.ca